Delivery Policy

At FI Fires, we strive to offer a seamless delivery experience for all our customers. Please read the details below regarding our delivery policies and procedures.

1. Free Delivery

We offer free standard delivery on all electric stoves and fires unless otherwise specified on our website.

2. Additional Delivery Charges

Customers located in the Scottish Highlands, Northern Ireland, or other remote areas may incur additional delivery charges. If you are based in one of these regions, we recommend contacting our sales team at info@fifires.co.uk before placing your order to confirm any additional costs.

• Northern Ireland: Delivery is available only to business addresses with a valid EORI number. Charges will vary depending on the order and delivery location.

3. Delivery Times

Dispatch typically occurs within two weeks, depending on product availability. In some cases, it may take up to six weeks. Should the estimated delivery time exceed six weeks, you will be notified via email with the anticipated timeframe.

4. Delivery Restrictions

We currently deliver only to UK addresses, including Northern Ireland for selected products. Unfortunately, we do not offer international delivery at this time.

5. Delivery Vehicles and Access

Deliveries of stoves are generally made using a 7.5-tonne vehicle unless specified otherwise. If access to your property may be challenging (e.g., narrow roads or restricted access), please inform us as early as possible. If our delivery company finds that the vehicle cannot access your location, a smaller vehicle may be required, which could incur an additional charge. Smaller items such as accessories may be delivered via van courier.

6. Kerbside Delivery

All stove deliveries are kerbside. The driver will remove your stove from the delivery vehicle using suitable equipment and place it at the nearest safe kerbside location. The driver is not responsible for moving the stove further (e.g., across gravel, through narrow passageways, or up steps). You must arrange to transport the stove to your desired location (e.g., inside your home or garage).

7. Checking Your Delivery

Upon delivery, it is essential that you inspect your goods while the driver is still present. You have up to 15 minutes to check palletised goods for any damage or missing parts. If any issues are found, please note them on the delivery documentation before signing.
Signing as “unchecked” is not accepted. If the driver refuses to wait, mark the goods as “damaged” on the delivery note. If your goods are damaged, refuse delivery, note the damage on the delivery slip, and contact our team immediately for assistance.

8. Delivery Date Arrangements

Once your order is ready for dispatch, you will either be contacted by us or the courier to schedule your delivery date. If you need to reschedule, please do so at least 24 hours before the scheduled delivery to avoid re-delivery charges.

9. Missed Deliveries

If you are unavailable on the scheduled delivery day for smaller items (e.g., fireside accessories), you can leave a signed note instructing the courier to leave the goods at a secure location or with a neighbour.
For larger items, if you miss the delivery and no prior arrangements were made, a re-delivery charge will apply.

10. Cancellations

If you cancel an order after it has been dispatched, you will be responsible for the return delivery costs, even if the goods have not yet arrived at your address.

11. Delivery Times

Deliveries typically occur between 9 am and 5 pm on the confirmed delivery day. We do our best to keep you informed of delivery progress and any potential delays.